Knowledgebase : Tech Questions
The video files need to be coded with an iTunes video encryption if you are downloading the videos on any iOS device. Option 1: Download a generic video downloading and playing app. (Note: these do not need to be the paid versions. Our team was able to...
The video files need to be coded with an iTunes video encryption if you are downloading the videos on any iOS device. Option 2: Download the videos on to your computer and move them into a Google drive folder. While your iOS device is connected to the in...
Save video: https://members.earlytorise.com/support-save-as.gif [https://members.earlytorise.com/support-save-as.gif] Locate download of video: https://members.earlytorise.com/support-find-download.gif [https://members.earlytorise.com/support-find-downl...
Do you have iBooks on your iPad? If yes, then you don't need another app to open and read PDF files. Open iTunes > go to File > click Add to library > select the PDF files, then you will see all added PDFs listed under Books in Library > choose the P...
As long as it's a Kindle Fire (2nd generation or newer), then you can just transfer the files by following these instructions: http://www.amazon.com/gp/help/customer/display.html?nodeId=200375630 Anything older, or an original kindle, you can probably us...
To view PDFs you need Adobe Reader. You can get Adobe Reader for your Android phone for free here: https://play.google.com/store/apps/details?id=com.adobe.reader
If you are using iTunes 10 or earlier: Step 1: Select the video(s) you want to be iPad-compatible Step 2: Click the "Advanced" tab at the top of the screen Step 3: Click "Create iPad/Apple TV Version If you are using iTunes 11 or later: Step 1: Select th...
Please try downloading this free Google App to view MP4s: https://play.google.com/store/apps/details?id=org.videolan.vlc.betav7neon Here are some other video Google App options: http://www.androidauthority.com/best-android-video-player-apps-526116/
Sometimes it is difficult to open zip files on your computer, mobile device, or tablet. You are able to download the PDFs from the member sites without having to open a zip file. If you have not received a welcome email with login details to access th...
Do you have the latest version of Adobe Reader? It can be downloaded for free here: http://get.adobe.com/reader/?promoid=HRZAC [http://get.adobe.com/reader/?promoid=HRZAC]
For Turbulence Training 2.0 purchases, do NOT click on the links in the PDFs. This is a new error that happens and our design team is working on removing all of those links to stop people from clicking them. What you need to do: -login to the members w...
Please try these steps: 1. Start streaming the video on the membership site. 2. Once the video starts playing, click on the pause button. 3. Once paused, right click on the video and click on "save link as". This should start the download. Save link a...
A couple of things to note/try if you are having difficulty logging in: All of our membership sites work best in the Firefox browser. If you are copy and pasting the password, please make sure you don't copy a space. Try clearing your browser history and...
Please try using VLC Media Player. You can download it for FREE here: http://www.videolan.org/vlc/index.html
PDFs occasionally have problems being printed. Please refer to this Adobe Troubleshoot guide for help. http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html [http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat...
This type of error sometimes happens with Google Chrome. Have you tried downloading the PDF with Firefox? Please make sure you have the latest version of Adobe Reader. http://get.adobe.com/reader/?promoid=HRZAC [http://get.adobe.com/reader/?promoid=HRZA...
A couple of things to try: 1) Manually type the web address (with the http) in the browser. http://members.earlytorise.com/ 2) Try going to Settings > Safari and tap Clear History and Clear Cookies and Data. 3) Try rebooting the iPad by holding down t...